Trace Recruit is delighted to be supporting the Group Finance Director of a leading business services organisation, who is looking fro an Accounts Assistant for a 12 month Maternity Cover.
Our client is an industry sector leader, delivering innovative solutions to their clients.
Position: Office and Facilities Administrator/Receptionist
We are looking for an Office Administrator / Receptionist to be front of house, creating a positive first impression of the organisation through a professional and welcoming approach.
Benefits: 28 days' annual holiday plus bank holidays, Gym contribution membership (on completion of probation), cycle to work scheme (both on completion of probation), Defined Benefit pension scheme, employee assistance programme (EAP) and discount club.
This role involves a telephony-based role where you will be on the phone speaking with our customers and by email to resolve outstanding account balances.
Working as a Customer Service Advisor within our Collections team you will operate in a fast moving, customer contact center environment.
You will also be working alongside the wider collections teams and third parties to support our customers queries and come to a suitable resolution for all parties.
No sales experience required however experience in handling customer over different platforms (emails, calls etc) is essential.
This role includes working on Managing customer billing workflow, admin work, answering customer emails and the occasional customer telephone call.
Industry experience, Previous experience in call center environments, Superb customer services & communication skills, Good IT skills (especially Excel), Personable and engaging, Treating Customers Fairly.
Nationality Requirements: UK Nationals only (due to nature of the end clients business)
Extension highly likely; Role Spec
Security Clearance: Active SC Cleared candidates (mandatory) Plus Candidates must be eligible to go through the DV process - Candidates Must not have spent 28 or more consecutive days outside the UK over the last 10 years