The role is to assist the delivery of IT Services to the end client through supply of contracted services and value add, and to deliver an effective and efficient customer focused service to all of our customer's IT users, meeting service level agreements and customer expectations.
The role will involve incident and request management at the customer's sites.
Activities will include installation, troubleshooting, and decommissioning of software and hardware, as well as receiving new goods, packing and/or unpacking IT equipment, transport to user's workplace and formal verification of user acceptance.
The successful candidate will take the lead in ensuring all product support activities are planned, managed and delivered in a manner which satisfies not only our contractual obligations but at all times maintains MBDA reputation throughout the product In-Service Lifecycle.
An opportunity has arisen within our Customer Support & Services organisation for a strong competent leader to deliver a key Complex Weapons capability to UK MoD.
Dynamic (hybrid) working: We trust our people to agree, within their teams, where and when they can be most effective.
Dynamic (hybrid) working: 2-3 days per week on-site due to workload classification
An opportunity to work across multiple different systems in variable and wide spread to help maintain the weapon availability of our in service products.
Security Clearance: British Citizen or a Dual UK national with British citizenship