The Charity's core purpose is to provide older people who are in need with a home for life within its beautiful grounds, with amazing facilities and surrounded by its caring people, who work tirelessly to provide the highest quality of care.
Morden College is a charity that is dedicated to enabling a life-lived independence for the older people they provide homes for, through life, as they grow older.
Morden College has enriched the lives of its residents as well as their families, over the last 300 years.
IT Support Engineer / IT Technical Service Desk Technician who has excellent troubleshooting, customer service and communication skills with a solid technical background covering Second Line Support with some Third Line (although this is not a full blown Third Line Support role) is required for a busy Helpdesk and deskside project work with an IT Company based in London.
The ideal candidate will have a solid background in supporting, installing and troubleshooting IT Networks both remotely and onsite covering Routers, Switches, Hubs, Firewalls, LAN / WAN etc.
(The offices are a few minutes' walk from Holborn Station).
As a 24x7 shift engineer at IT Operation Centre (ITOC), act as the 1st and 2nd level support and play a crucial role in early recovery of network / Mobile services / IOT services /customers' services in the event of faults and trouble.
Contribute in delivering new services and products from an operational perspective.
Carry out a variety of technical tasks to meet or exceed customers' expectations by liaising with vendors, carriers, Mobile Operators, third parties, and other related organisations.
We are looking for someone who has experience of working with customer support company products and resolving technical issues, provide customer training on products and act in a quick and professional manner to resolve queries.
Key Responsibilities
Provide hands-on technical support and assistance to a large client base.
Like us, you excel at collaboration, exploration and innovation.
About Us
About Us:Direct Line Group is one of the UK's largest insurance companies and home to some of the best-known brands including Direct Line, Churchill and Green Flag.We're evolving, to be a more digitally-focused data-driven insurance company of the future and your unique talent, skills and ideas can create our success.
Excellent opportunity for a Graduate 1st Line Technical Support Specialist - German speaking - to join a leading and very well established and successful international company to support German speaking customers with email, calls and live chat.
Office location is SW London (3 days a week, Tuesdays, Wednesdays and Thursdays - remote for non office days. )