Are you passionate about technology and love solving problems?
Do you thrive in a fast-paced environment and enjoy helping others?
If so, we have the perfect opportunity for you!
Key Responsibilities:
- Provide second-level technical support to end-users via phone, email, and in-person.
- Troubleshoot and resolve hardware, software, and network issues in a timely manner.
- Document all support activities, incidents, and solutions in the ticketing system.
- Assist with the setup, configuration, and maintenance of IT equipment and software.
- Collaborate with other IT team members to escalate and resolve complex issues.
- Maintain a high level of customer satisfaction by delivering exceptional service and support.
Qualifications:
- Proven experience in a similar IT support or help desk role.
- Strong knowledge of Windows operating systems, MS Office Suite, and common software applications.
- Familiarity with network protocols, hardware troubleshooting, and basic network configuration.
- Experience with Microsoft Azure, including setup, configuration, and management.
- Knowledge of firewall configurations and security best practices.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and attention to detail.
- Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft Certified: Azure Fundamentals, and Cisco Certified Network Associate (CCNA) are a plus.
Apply Today!