As a Service Coordinator you will have to diagnose problems and handle complaints whilst handling high volumes of calls.
This is very different to the average Service Coordinator role; you will be handling incoming calls and taking information, asking questions to ensure high quality of information is obtained, liaising with internal and external contacts, and providing important input into the outcome of each and every call.
Kenneth Brian Associates are working with a well known organisation based in Hackbridge, who are looking for Service Coordinator or Call Centre Agents to join their buzzy team!
Our client is seeking a Service Coordinator to perform a variety of tasks to ensure a high standard of customer service is delivered at all times, supporting the delivery of business objectives.
You will ensure all KPI's are met for assigned clients.
Where failings are made, escalate to line manager within 24 hours and take responsibility for all assigned client enquiries.
The role of Customer Service Coordinator is busy and varied role, focusing on handling requests from customers, meeting their expectations in a timely manner.
Kenneth Brian Associates are working with a company based in Redhill, who are seeking a Customer Service Coordinator to join their team.
The role of support coordinator is to raise purchase orders for Professional Services engagements & maintain the purchase order through to completion.
The role includes other administrative duties such as responding to emails from a shared mailbox and sending out contractor packs for temporary staff & contractors working at CDW.
This includes amendments to the purchase order, requesting updates on the status of work and receipting the purchase order once the work has been completed with appropriate documentation received.
Our Ongar based client are seeking an experienced individual to join their team as Customer Service Coordinator, delivering a high standard of customer service and dealing with order processing.
Salaries dependent on experience.
Driving licence and car is essential for the role due to location and lack of public transport.