The role of support coordinator is to raise purchase orders for Professional Services engagements & maintain the purchase order through to completion. This includes amendments to the purchase order, requesting updates on the status of work and receipting the purchase order once the work has been completed with appropriate documentation received. The role includes other administrative duties such as responding to emails from a shared mailbox and sending out contractor packs for temporary staff & contractors working at CDW.
KEY RESPONSIBILITIES
- Ensure requests to raise purchase orders for 3rd Party Professional Services are completed accurately & within set SLAtimeframes.
- Manage open purchase orders, set accurate ETA dates and obtain regular updates on completion status to ensure accurate data is maintained, with the aim to close orders off in an efficient manner.
- Reconcile contractor or temporary agency worker timesheets against open purchase orders and invoices to assist in facilitating accurate and timely payment.
- Manage the receipting of purchase orders accurately and on time
- Manage communications with the Resourcing team, sales account managers and suppliers through a shared mailbox
- Engage with internal and external stakeholders to build strong working relationships.
- Complete compliance checks for ITAD (IT asset disposition) ensuring documentation meets required legal and internal standards.
- Process ticket requests and raise purchase orders for temporary agency staff and contractors.
- Take ownership of new purchase order requests, amendments, or escalations to ensure an accurate and timely resolution with all key stakeholders kept informed of status.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
QUALIFICATIONS, SKILLS AND EXPERIENCE
- Highly organised with strong decision-making skills
- Previous experience in an administrative role
- Strong communication skills Proficient with the use of Microsoft Office products, such as Outlook, Word & Excel
ESSENTIAL ATTRIBUTES
- Quality focused with excellent attention to detail
- Able to work with established procedures with moderate supervision
- Results-oriented with a track record of success for achieving and exceeding goals
- to develop and build relationships with a range of stakeholders
- Pro-active with a desire to make a positive impact
- Uses Initiative to complete tasks efficiently
- Methodical & analytically minded