Our client is seeking a Service Coordinator to perform a variety of tasks to ensure a high standard of customer service is delivered at all times, supporting the delivery of business objectives.
You will ensure all KPI's are met for assigned clients. Where failings are made, escalate to line manager within 24 hours and take responsibility for all assigned client enquiries. You will proactively book in pre-planned maintenance visits with assigned clients, working alongside our planner to ensure contracts are completed in a timely manner and review, amend where necessary and issue report sheets to clients in line with agreed SLA's. You will be responsible for all repair works for assigned clients, ordering parts and confirming arrival of those parts, authorising supplier invoices, booking in dates (provisional dates if awaiting parts) and liaising with clients, suppliers and our planner. You will manage emergency call out requests, ensuring clients are kept informed at all times and that our 4-hour response guarantee is met. Retrospectively calculate and issue costs for emergency call outs and issue to clients. You will also take responsibility for urgent remedial quotes following emergency call outs and proactively follow up of all remedial quotes as well as upgrade remedial quotes to live jobs. You will review and send all quotes from Estimators, supporting with queries and understand the function of other team members around you to be able to cover for planned and unforeseen absences. You will raise customer Permits for Booking in of works, answer Telephone calls, dealing with customers directly or passing to relevant dept and action own emails, ensuring acknowledgment and response in timely manner. You will also undertake any other task the organisation deems necessary, especially at busy periods.
Minimum requirements:
- Fluent in English and possess strong communication skills.
- Experience in computer use - (Microsoft Suite)
- Full time role (8-5 / 8:30 - 5:30 Mon - Fri.)
- Self-motivated & a good team player
- Desired experience using Outlook, MS Excel and word.
- Desired experience in HVAC
£26 - 30K
Sunbury Area