Client Services Coordinator
- Annual Salary: £28,000 - £35,000 (based on experience)
- Location: Watford, Hertfordshire
- Job Type: Full-time
We are seeking a self-motivated and highly organised individual to join our team as a Client Services Coordinator. This role is ideal for someone who remains calm under pressure, excels in communicating with people at all levels, and is a dedicated team player willing to go the extra mile to ensure tasks are completed to the highest standard.
Day to Day of the Role:
- Scheduling engineers for client installations and ensuring all appointments are managed efficiently.
- Handling incoming calls with professionalism, addressing client queries promptly and effectively.
- Supporting daily office operations to ensure a smooth workflow.
- Assisting the Service Manager with hotel bookings and travel arrangements for the team.
- Monitoring equipment orders and deliveries to guarantee timely execution of projects.
- Maintaining accurate records, including invoices and worksheets, to uphold company standards and client satisfaction.
- Being on-call one in every four weekends, holding the company phone and answering basic queries (Friday 5-9 pm, Saturday/Sunday 9-9 pm).
Required Skills & Qualifications:
- Exceptional communication skills, with the confidence to interact with clients, engineers, and suppliers.
- A collaborative mindset, with a proven track record of working effectively within a team.
- Outstanding organisational skills, with the ability to manage multiple tasks simultaneously in a structured manner.
- Experience in a coordination or administrative role, preferably within the service or entertainment industry.
- Proficiency in MS Office, including Excel, is required.
Benefits:
- Competitive salary based on experience.
- Standard working hours, Monday to Friday, 9 am to 5 pm, allowing for a balanced work-life schedule.
- Opportunity to work in a dynamic and creative industry with a rich history.
- Being part of an on-call rotation, enhancing your problem-solving skills and industry knowledge.