Posted by LHH Recruitment Solutions • £550/day to £650/day
About the Team
Join a small team ensuring that new or changed services are designed and supportable at Go-Live, representing EXTERNAL Clients, Service Management, and Operations.
General
Join a leading Fintech company where you'll work on challenging and relevant issues in financial services and technology, within a team that values collaboration, innovation, and fun.
Inspire People is seeking a Service Management Consultant with current government security clearance of SC or above to play a key role in supporting and guiding a Public Sector client to successful implementation of a new technology capability, developed to embed the service management wrapper into a BAU capability and improve service maturity.
Remote working with occasional travel to London or Birmingham (2 to 3 times a month).
£550 to £600 per day Outside IR35 expected to run from July 2024 to March 2025 and may continue into the next financial year.
As an IT Service Manager, you are responsible for ensuring a high-quality service is achieved for the end-to-end technology solution, support services and user experience of the Case Management Tool (CMT) and associated services.
This is a highly visible role supporting the department to achieve AME savings over the next 3 years with the successful candidate required to undertake key activities associated with Service Management such as:
Proactive role within the wider Fraud & Error Live Support team, using recognised Service Management processes, procedures and policies to resolve incidents, problems & issues and escalating where appropriate to relevant IT service functions focussing on supporting our external resource partners.