Contract Day Rate - £450 – 580 Inside IR35
London, Farringdon – Full time – 3 days per week onsite.
Duration – 6 Months + Full Time
Start – ASAP
We are seeking an experienced Service Transition Manager for a 6 months contract, working a hybrid of 3 days per week in Farringdon, London, and 2 days per week from home.
The ideal candidate with have strong experience delivering Transition from Project to Support Services, in a software service company. However, MSP or Internal IT services would also be considered. Delivering within an ITIL environment is a must!!
We expect 5+ years experience, you will be the number 2 to the Service Transition Principal, providing daily and guidance to the Transition Managers based in other European locations.
The successful candidate will have a proven track record of successful end to end IT service transitions , knowledge of ITIL4 best practices and service transition processes, experience in managing service transition activities for a global technology company, matrix leadership and project management skills, excellent communication and interpersonal skills, problem-solving and analytical skills, and the ability to work in a fast-paced and dynamic environment.
What you'll bring
- Minimum of 5 years' experience working in an IT service environment within a complex and diverse organisation, with 3 years being at a service transition management role.
- Have demonstrable experience and aptitude in working in a matrix organisation where effective and robust negotiating and influencing skills are used successfully while maintaining good working relationships with members of that organisation
- Experience of working for a managed services provider an advantage – Not essential – Internal service transition managers will be considered
- ITIL® certification
- Strong negotiation skills
- Extensive team work experience and ability to effectively lead, engage and motivate other Inventors towards a common goal
- Experience of Project Management and proven ability of managing all the types of work and workloads required to successfully deliver a high performing service
- Experience delivering services in a challenging organisational environment and influencing change
- Good response under pressure and ability to quickly react to changes and to adapt strategies and priorities accordingly
- Excellent written and verbal communication skills, including the ability to relate effectively to users at all levels and careful attention to detail
- Excellent communication and interpersonal skills and the ability to work in a fast-paced and dynamic environment
- Excellent analysis and problem-solving skills.
- A great passion for technology that compels you to always keep an eye on new technologies, platforms, techniques, languages and innovation in general
If you have the outlined experience please apply now!!