Cyber Business Analyst (Service Transition)
Utilities
Predominantly remote: 2 days per month onsite in Warwick
6 months+
£650 - £680 per day
In short: We're insourcing a SOC from an offshore partner and require the help of a classic, consulting Business Analyst to assist in the transition process.
- The focus is Security processes ie Incident/Change Management with technical workflow and monitoring dependencies encompassed into BAU service transition and continuous improvement with PIR.
- Looking for a Consultant BA to take control of the project retrospectively; lacking documented scope and requirements whilst pushing ahead with ongoing collaborations to support in-flight activities that may not be limited to workshops, RACIs, maintaining inventories, transition planning incl criteria, etc
- Performing necessary due diligence to ensure the project is fully documented across the lifecycle to afford traceability and audit up to and beyond transition into BAU, live and warranty. The expectation here is for the BA to augment the project with ideas on required documentation to align with best practice governance and for the BA to address consensus agreed gaps.
- Some of the work at the initial stage may involve supporting the migration of unmonitored security devices across the landscape as they are not currently being monitored - need to work with Verizon and the Architects to complement due diligence around device inventory and qualification of options with the Solutions Architect.
In full:
Job Purpose:
We are looking for an experienced Business Analyst to support a strategic program within the Network Security Engineering space. The BA will work as part of a Service Re-Design team and will be responsible for analysing processes and identifying opportunities for customer-focused improvements. They will also be responsible for supporting the project and team members. The goal is to ensure that the program delivers the desired outcome to our organisation with on target budgets with a seamless transition.
Key Accountabilities:
- The BA will work in close collaboration with the project PM, SA and Service Design & Transition consultant.
- The BA will be responsible for planning, leading and supporting service review workshops involving service representatives. During these workshops the BA will be responsible for promoting the aims and direction of the Transformation Programme.
- The BA will need to liaise with key internal and external stakeholders to ensure that all technical and functional requirements are captured at the required level of detail and use simple & legitimate language in all communication.
- The BA will be responsible for the collection and/or creation of supporting materials for each business process, such as outgoing customer documentation, process procedures, customer service scripting and training documentation, and will ensure a consistent approach is taken.
- The BA will plan and undertake any other specified tasks as required in support of the overall programme strategy.
- The BA will need to adhere to agreed Programme and Project governance processes and activities. This is likely to include regular update meetings, completion of progress reports and plans and contributing to Risk Logs
Knowledge & Experience Desired:
- The ability to analyse processes and identify opportunities for customer-focused improvements bringing new and previously used ideas to the table.
- An ability to develop effective working relationships with colleagues working within a small team and partner organisations, both internal and external.
- Ability to complete a significant case load and make informed decisions on actions to be taken, including planning, reviewing and chair service design workshops.
- Good communication and presentation skills, both written and verbal are essential as is the ability to work on their own initiative or as part of a team.
- Ability to engage, support and challenge other staff in an environment that stimulates curiosity and excitement, bringing the aims and benefits of the programme to life.
- An ability to tackle resistance sensitively but objectively raise any issues for problem resolution.
- Comfortable moving from a detailed process design to future scope so that processes work in isolation, but also align with the bigger organisational objectives.
- The BA needs to be able to 'think on their feet' and respond appropriately being flexible in workshops to achieve the required output. They will be required to exhibit high levels of emotional intelligence - using empathy, active listening and self-awareness to balance the emotions and logical reasoning within the process workshops.
Candidates will ideally show evidence of the above in their CV in order to be considered.
Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities employer.