Joining our team, you'll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given.
We are looking to recruit two Customer Service Planners to join our team in Waltham Forest (E4 8TD), based at our Osprey House Hub.
The role of Maintenance planner will include but is not limited to the following:
The role of Maintenance Planner is based at Dow Silicones Barry site in South Wales and is one of the largest and most complex silicones sites in the world.
Barry is situated less than 10 miles from Cardiff city centre, which is home to Europe's largest waterfront development and combines the practical advantages of a small, friendly city with the cultural and recreational amenities of a successful modern capital.
Our client is seeking a Service Coordinator to perform a variety of tasks to ensure a high standard of customer service is delivered at all times, supporting the delivery of business objectives.
You will ensure all KPI's are met for assigned clients.
Where failings are made, escalate to line manager within 24 hours and take responsibility for all assigned client enquiries.