Customer / Service Administrator - World leader
Are you amazing at organising and planning?
Are you motivated by providing amazing customer service?
Are you looking for a new and exciting opportunity with a global leader?
Are you ready to take on a new challenge and make a significant impact within a supportive team?
If yes, we'd love to welcome you to our long-established, well-managed, and principled business that supports leading organisations in multiple markets.
Heads-Up: The role would be a great fit for candidates coming from a mobile service operation, dealership network (sales or aftersales), plant equipment sales & service or engineering services.
Role Info:
Service Administrator
Ashbury Swindon
Competitive Salary
Plus Benefits Package
Full Time - 8:30am - 5pm
Company: Our engineering feats clean the roads and surfaces for the world's largest airports, busiest highways and most visited cities and municipalities across the globe. 70+ year heritage. 160+ people at our headquarters in Switzerland and over 700 worldwide across our 12 offices in 11 countries.
Skills / Knowledge: Order Processing, Strong Communication Skills, Sage, ERP, Willing to Learn
About Us:
Bunce (Ashbury) Ltd based in Ashbury, part of the Swiss Boschung Group, a world leader in surface management equipment.
Bunce has been manufacturing winter service equipment since 1920 and, since joining the Boschung Group in 2014, has expanded to include road sweeping and airport equipment.
We are leading the UK transition to electrical road sweepers. Our well-established, close-knit, collaborative, and professional team, based near Swindon, works together to provide first-class service to our customers.
The Role:
Due to company growth, we are seeking a motivated Service Administrator to join our Ashbury team on a full-time basis. As our Service Administrator, you will play an integral role in supporting our teams across Bunce to deliver outstanding service, ensuring we maintain and develop our position as the preferred supplier and partner in the UK market.
Key Responsibilities:
+ Work closely with the external Service Teams and our leading Parts Department to ensure high standards of customer service and administration.
+ Prioritise order processing, respond to customer requests, and guide customers via phone and email.
+ Monitor internal and external calls.
+ Process orders efficiently.
+ Monitor and respond to our service line and service emails.
+ Administer service jobs using Upkeep or Sage.
+ Schedule engineer call-outs.
+ Prepare quotations.
+ Handle warranty claims.
+ Manage vehicle registrations.
+ Coordinate logistics, both UK and international.
About You:
We are looking for positive, engaged, organised and professional candidates who are able to work independently and are highly motivated to learn about Bunce's product offerings and understand the company's customer value proposition.
Experience from a similar or affiliated industry sector would be desirable. You are a competent user of Microsoft Office and it is an advantage if you have experience of using Sage or other ERP, sales or service management software.
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Sounds like a good fit? Apply here for a fast-track path to our Leadership Team.
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