As Customer Support & Resolutions Manager, you will lead on our response to complaints, MP and Councillor enquiries, and management of complex and high profile cases, working alongside other colleagues and partnering contractors to identify lessons learned and service improvements.
Our Repairs Services are responsible for the provision and delivery of high quality, effective and responsive estate services and repairs to our customers, residents, homes and communities.
Key Responsibilities
Investigate and respond to complaints in line with our Complaints Policy and Procedure.
Posted by You Recruitment Ltd • £40K/yr to £45K/yr
Job brief
Exceptional opportunity for a Centre Manager to join a hospitality-led business centre operator.
Suitable candidates will come from a service/hospitality/retail/leisure career background - previous experience and strengths in the following sectors are desirable.
This elite and growing business is hiring due to to internal progression.
To provide a needs led service to adults with a learning disability by adopting a person-centred approach that fosters self-awareness, personal growth and gives each person the strongest voice with regards to decision making and lifestyle choices.
To maintain high standards ensuring the compliance within CQC framework.
Leadership and people management
To lead by example, and develop effective teams within the home.
In this role, you will work closely with the Service Manager to inspire and motivate the team to provide a high quality service as well assist in implementing current legislation and CQC requirements.
General
Sanctuary Personnel, an innovative and committed recruitment agency, has a new permanent position available for a full-time Assistant Service Manager based in a Residential home in West Malling.
The salary for this permanent Assistant Service Manager role is £27,154.
Posted by Pembrook Resourcing • £45K/yr to £65K/yr
The successful candidate will take leadership and management of the service team for this well-established centre, your key objective will be to drive the performance of the service department in order to ensure that excellent customer service is provided, and all financial targets are achieved.
Pembrook Resourcing are currently recruiting on behalf of their client a service manager to join their busy aftersales team.