Job brief:
Exceptional opportunity for a Centre Manager to join a hospitality-led business centre operator. This elite and growing business is hiring due to to internal progression. Suitable candidates will come from a service/hospitality/retail/leisure career background - previous experience and strengths in the following sectors are desirable
- Contract management
- Client relationship management
- Contract and financial P&L responsibility
Role responsibilities:
- Facilities management.
- Experience of managing budgets and P&L.
- Proficient use of MS Office.
- Client services management.
- Conduct regular client service reviews.
- Address client complaints.
- Conduct pre-move-in and pre-move-out meetings with clients.
- Financial management.
- Oversee and manage pre-billing checks, dilapidations, and deposit returns.
- Manage billing, debt chancing and other financials with clients.
- Operational efficiency.
- Review and enhance all internal operational processes.
- Continually assess the centre and make recommendations for
- improvements.
- Contract management.
Key attributes
- Committed to maintaining our high standards.
- Leads by example and carries out responsibilities with a hands-on approach.
- Willing and 'can-do' attitude.
- Motivational and energetic leadership style with the ability to accurately assess others' needs and respond accordingly.
- Exceptional written and verbal communication skills, adaptable
- according to recipient and situation.
- Extremely organised and able to stay in control under pressure.
- Sufficient self-drive to achieve one's potential with the ability to work through obstacles with grit, determination and ownership.
- A desire to build a career in a space where continual growth and earning is required.
- Candidates must excel in a fast-paced operational environment.
Key responsibilities
- Facilities management
- Team management
- Human resources
Benefits
- Competitive basic salary
- 20% annual bonus based on site and company performance
- 33 days annual leave (inc. of all bank holidays)
- Fully paid training opportunities
- Social events