Are you a proactive and organized professional with a passion for customer service.
We are seeking a dynamic and motivated Customer Service Advisor to join our team. This role is critical in ensuring the smooth operation of our service center, managing daily administration, and supporting our sales initiatives.
Day to Day
- Complete all daily administration tasks within our depot.
- Serve as the first point of contact for new and existing customers.
- Liaise and work effectively with the company's operational and sales teams.
- Proactively identify and develop new business opportunities to grow our sales pipeline and conversions.
- Work efficiently within specified timelines to convert opportunities into wins.
- Help grow the business by chasing, creating, and converting quotes, and introducing products and services to existing and lapsed customers.
- Support sales initiatives by conducting market research, following up on sales campaigns, making appointments with new businesses, and sourcing opportunities for the sales team.
- Utilize customer databases and external channels to further sales objectives.
- Actively support the sales team with new leads and inquiries to improve customer satisfaction and coverage.
Key Responsibilities:
- Manage the day-to-day operations of the Service Centre Team.
- Collaborate closely with the Depot Manager to address issues promptly.
- Handle enquiries from clients via phone and email, documenting customer accounts and equipment needs.
- Provide high-level sales support by responding to enquiries efficiently and professionally.
- Open new customer/supplier accounts and complete necessary processes.
- Generate hire and sales quotations.
- Process customer purchase orders and coordinate with depots/rehire partners on equipment availability.
- Organise transport in line with customer timelines.
- Communicate with customers to ensure satisfaction with hired items and manage PO processes.
- Handle equipment exchanges, off-hires, and report any losses or damages.
- Manage and resolve invoice queries and process suspension requests.
- Handle on-hire and off-hire documentation and procedures.
- Follow quality processes and participate in audits.
- Promote company USPs to the customer base.
- Support reporting and administration.
- Contribute to budget and sales strategy.
- Identify opportunities, produce leads, and book appointments for the sales team.
- Follow up on potential leads from marketing campaigns.
- Maintain a high level of accuracy in the customer database
- Liaise effectively with all departments to ensure customer requirements are met and maintain 100% client satisfaction.
Candidate Requirements:
- Adaptability, Business Judgement, Communication Skills, Customer Focus, Focus on Results, Listening, Teamwork.
Qualifications/ Experience/Knowledge:
- Excellent telephone manner essential.
- Proactive approach.
- Previous customer service, internal, external sales experience.
- IT literate with MS Office skills.
- Good communication skills - verbal and written.
- Self-motivated.
- Strong time management and organizational skills.
- Flexibility and adaptability.
- Commitment to customer service excellence and best-in-class results.
Benefits
- 23 Days Holiday + Bank Holidays
- Parking
- Food van comes round twice a day
- 1 hour lunch 2 x 15 min
- Bonus scheme
- Yearly annual review pay increase
- Office Based
If you are excited about this opportunity and believe you have the right skills and attitude, we would love to hear from you!
Please note:
As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.
In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.