Join our dynamic team as an IT Systems Support Team Leader, where you'll oversee and mentor a team of IT Systems Support Technicians, ensuring exceptional on-site and remote IT support for our clients.
You'll play a crucial role in configuring, maintaining and documenting our clients' backups, disaster recovery, and security solutions, guaranteeing the resilience and security of their digital infrastructure.
Are you an experienced IT professional with a knack for leadership and a passion for guiding a team to success?
An established client of ours in the Technology sector are looking for a 2nd/3rd line support Engineer to join their internal IT department, on a permanent basis.
The successful candidate will be responsible to provide 2nd and 3rd line helpdesk support to clients, assisting them with hardware and software problems via phone, email & remotely.
This is an office-based role in there Newcastle office.
My client based in Newcastle are looking for a 3rd Line IT Support Engineer but would consider an experienced 2nd liner ready to step into a 3rd line role.
Client will offer training, pay for course/certifications and progression!
Join our expanding support team as a Service Desk Technician and embark on an exciting career journey!
Employer description
LaneSystems Working alongside our Business Partners, we provide advice to help improve how the IT system should be ran and administered.
Providing a solution for a problem or a potential problem does not necessarily mean additional costs, but ensures efficient running of any infrastructure.
An established client of ours in the Technology sector are looking for a 1st line Helpdesk Engineer to join their internal IT department, on a permanent basis.
The successful candidate will be responsible for providing technical support and maintenance to all clients IT assets and systems.
A key part of the role is to ensure that we deliver exceptional customer support at all times whilst ensuring fault resolution in line with our clients SLA obligations.