Employer description:
LaneSystems Working alongside our Business Partners, we provide advice to help improve how the IT system should be ran and administered. Providing a solution for a problem or a potential problem does not necessarily mean additional costs, but ensures efficient running of any infrastructure.
Overview:
Join our expanding support team as a Service Desk Technician and embark on an exciting career journey!
As the first point of contact for our diverse client portfolio in industries like engineering, construction, accountancy, and auto mechanical engineering, you'll provide top-class IT support.
This permanent, full-time role involves troubleshooting IT faults and queries over the phone and via remote support tools.
You'll also prepare and deliver PCs/Laptops and troubleshoot hardware issues. If needed, you'll assist our 2nd and 3rd line support teams in their projects. We're seeking confident professionals who can handle unfamiliar technologies and software while delivering exceptional customer service.
As a Service Desk Technician, you'll work with cutting-edge hardware and software, ensuring minimal downtime for our clients. With your friendly and professional approach, you'll interact with end-users, providing outstanding support and maintaining our reputation for excellence.
Note:
Please note that this position requires daily attendance at our office. Remote or home working is not possible for this role.
Applicants must be able to commute to and work from our office every day.
For more information about Lanesystems and the opportunity, visit our website www.lanesystems.co.uk.
Key Responsibilities:
- Premier Client Engagement: Act as the primary point of contact, addressing enquiries and technical concerns with professionalism.
- First-Class Remote Support: Provide exemplary 1st line support via remote access tools, swiftly resolving IT issues.
- Expert PC/Laptop Assembly, Repair, and Troubleshooting: Construct, repair, and troubleshoot systems to maintain optimal performance.
- Collaborative Project Support: Assist 2nd and 3rd line technicians, fostering a cohesive team environment.
- Superior Customer Service: Deliver exceptional service, exceeding client expectations.
- Problem-Solving and Analysis: Identify and resolve issues using critical thinking and innovative solutions.
- Documentation and Reporting: Maintain accurate records and provide comprehensive reports.
- Promote Excellence: Foster a culture of collaboration, improvement, and ethical standards.
What we are looking for:
Skills and knowledge required:
- Proficiency in Microsoft Desktop Operating Systems, including Windows 7/8/10 and Windows 11, is essential for troubleshooting and providing support.
- Familiarity with server operating systems (Server 2022/2019/2016/2012/2008) and key technologies (DHCP/DNS) is preferred.
- Experience with Microsoft 365 is highly desirable.
- Strong timekeeping and communication skills are necessary for effective collaboration.
- Ability to work calmly under pressure ensures efficient problem-solving.
- Passion for continuous learning and expanding IT knowledge is crucial.
- Excellent customer-facing support skills enhance the overall experience.
- Adaptability and flexibility in dealing with evolving technologies and diverse client needs.
Desired:
- Over 2 years' experience in a similar role preferred.
- Certifications such as Microsoft would be advantageous.
Security Checks:
LaneSystems require staff to complete DBS & BPSS Checks, this will be completed by LaneSystems following acceptance of an offer from the candidate.
Entry requirements:
- 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information, please visit the UK ENIC website.
The Package:
As part of this exciting opportunity, the selected candidate will enjoy an enticing package that includes:
- Continuous Learning: Access in-house and online training (Microsoft, Sophos, Watchguard) to enhance your skills.
- Health Care Scheme: Prioritize your well-being with our comprehensive health care benefits.
- Private Medical Insurance: Enjoy coverage after 1 year of employment, ensuring peace of mind.
- Extra Annual Leave: Celebrate your commitment with an additional day off per year employed.
- Enjoy complimentary Soft Drinks, Tea and Coffee.
- Breakfast items provided to help get your day started.
- On-site parking
Schedule:
8 hour shifts,
Monday to Friday,
40hrs a week.
Future prospects:
90% of QA Apprentices secure permanent employment after finishing their apprenticeship.
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
Important information:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Apply now!