Assist the Senior Engineers in providing a high quality of customer service and support that will ensure that all UKHSA staff are able to access UKHSA ICT services as required, using properly configured and reliable devices.
Provide technical support and troubleshooting including administration of user accounts, permissions, file shares, and support of Windows OS and MS communication and collaboration tools.
Ensure that all UKHSA users receive a consistent level of support within agreed service levels across geographical locations and directorates.
Due to extensive growth and client acquisitions, they are keen to appoint multiple (Home Based) Senior Technical Support Engineers, paying up to £55,000 with a home-based model.
With a long standing 20-year history, they are experts in developing cutting edge expertise across, Cloud, Cyber Security, Infrastructure, Workspace and Managed Service Solutions.
Robert Walters is working in partnership with an award-winning national MSP.
Be responsible for 2nd Line support, both in person and remotely via MS Teams, telephone, and remote access tools.
General
We are now looking for a 2nd Line Support Engineer to handle escalations from the Service Desk Team.
You will be collaborating with third parties to resolve issues, standardise, and automate processes, and formalising procedures for efficient service delivery.
As a senior member of the technology team, the role holder will be responsible for the delivery of items in the agreed roadmap for the technology department, including delivering new features for TSN's technology offerings and supporting other members of the department with delivery.
Purpose of the role
Key Responsibilities
Manage delivery of new features and bug fixes, following the department development procedure within agreed timescales.
Allegiance Technology are excited to announce a new vacancy for an IT Support Engineer to join our dynamic team and contribute to our ongoing success.
We are looking for a motivated and skilled
Our mission is to provide top-tier support, innovative technology solutions, and exceptional customer service to help our clients achieve their business goals.
We have fantastic new job opportunity for an IT Technician / Helpdesk Support Engineer / Service Desk Analyst who has previous experience working on an IT Technical Help Desk supporting Windows and Microsoft 365 with a good understanding of computer networking, and who has excellent written and verbal communication skills.
IT Technician / Helpdesk Support Engineer / Service Desk Analyst who has previous experience working on an IT Technical Help Desk supporting Windows and Microsoft 365 with a good understanding of computer networking, and who has excellent written and verbal communication skills is required for a thriving, ISO accredited business based in Burnley, Lancashire.
Candidates must live within an easy commute to Burnley.
We have a great role for you...We are taking part in an ongoing 4 Day working week trial in which you continue to receive your full salary and annual leave entitlement!
Want to earn 100% of your salary and work 20% less hours?
At OFG, we are on a mission to ensure our colleagues have an amazing work/life balance!