Join Our Team in Manchester as a 2nd and 3rd Line Support Engineer!
Are you a tech enthusiast with at least 2 years' experience in 3rd line support and 5 or more years in IT support overall? Join Antar Information Technology Ltd and be part of a dynamic team where your skills are valued and your career can flourish.
2nd and 3rd Line Support Engineer
Manchester, M33 7AN
- 37.5 hours per week, Monday to Friday
- Permanent position
- £35,000 - £40,000 per annum
- Full UK driving licence and own vehicle required
Please Note: Applicants must be authorised to work in the UK
Founded in 1984, Antar Information Technology Ltd is a leading provider of IT Managed Services, Cyber Security, and Telecoms for diverse SME clients.
Based in Sale, South Manchester, we pride ourselves on exceptional customer service and tailored IT solutions. We manage IT needs on-premise and in the Cloud, covering Support, Helpdesk, Microsoft Solutions, Cyber Security, Hardware, Software, Telephony, and more.
Role Details:
We're seeking a skilled 2nd/3rd Line IT Support Analyst to join our growing Managed Services team. You'll play a crucial role in providing top-notch support to our clients and internal systems while mentoring our 1st and 2nd line engineers.
Key Responsibilities:
- Configure and install various network devices and services (Draytek, Netgear, HP)
- Perform network maintenance and system upgrades using our Remote Management and Monitoring platform (RMM)
- Provide Level 2 and 3 support and troubleshooting to resolve issues
- Collaborate with 1st and 2nd line engineers for optimal service delivery
- Conduct Cyber Security tasks including Cyber Essentials Accreditations, Penetration Testing, and Vulnerability Assessments
- Support Cloud-based telephony/SIP trunks configuration
- Conduct client site visits as necessary
- Develop operating procedures, knowledge base, and documentation
- Install and configure servers (Windows and occasionally Linux)
- Manage and support Microsoft 365 tenancies and applications
- Configure and support internet and associated connectivity services
The Ideal Candidate:
You're a motivated individual with a passion for technology and excellent problem-solving skills. Your experience and expertise will be pivotal in maintaining high service standards.
- 2+ years in a 3rd line support role
- 5+ years in IT Support roles
- Full UK driving licence and own vehicle
- Strong knowledge of networking protocols (TCP/IP, Ethernet, HTTPS)
- Solid understanding of Windows operating systems and server administration (AD, DHCP, DNS, Group Policies)
- Familiarity with virtualization technologies (VMWare, HyperV)
- Experience with Microsoft Exchange on-premise
- Knowledge of cyber-security solutions (Sentinel One, BitDefender)
- Excellent communication skills
- High attention to detail
Benefits:
We believe in supporting our team with great benefits and a positive work environment.
- Casual dress
- Social events
- Free parking
- Cake Fridays
- Company laptop and mobile phone
If you're a highly motivated individual with a passion for technology, we'd love to hear from you. Apply now and join our dynamic team!
How to apply for the role:
If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be authorised to work in the UK. No agencies please.
Other suitable skills and experience include IT Engineer, IT Support, IT Support Engineer, IT Engineering, 2nd Line Support Engineer, 3rd Line Support Engineer, Cyber Security, Network Maintenance, Systems Engineer, IT Support Analyst, Network Support Engineer, Systems Administrator, IT Helpdesk Technician, Technical Support Specialist, IT Infrastructure Engineer, Cyber Security Analyst, Cloud Services Engineer, Telecom Support Specialist, IT Solutions Consultant.