Our client, one of the UK's leading biotech companies, are recruiting a Senior Customer Service Team Specialist to join a friendly, close knit team.
This is a full-time temporary role, covering maternity, for up to 12 months and is focused on providing first class end-to-end solutions to a wide range of customer enquiries.
Key Tasks/Responsibilities for Senior Customer Service Specialist
Taking a lead role in the team, balancing regular customer enquiries with high level account management and dealing with issues and escalations.
My client is seeking a Customer Service Exceutive to join their team ASAP.
As the Customer Service Executive, you will be responsible for managing the planning, receipt and action of all orders/queries to lead time.
You will manage and assist in raising the profile of the department and be the main point of contact for the Customers in the order, delivery to invoice process.
Senior account management, communication delivery and direction.
Proactive accountability for all aspects of day-to-day service, quality and standards, stakeholder relationships, consultancy, problem solving & risk mitigation, commercial profitability and growth, for assigned clients.
General
The role is a remote position with occasional travel to Salzburg, working normal office hours.