Do you enjoy a customer driven role? Do you have experience dealing with complex queries? Have you mentored/coached junior members of staff? This role would suit someone with experience of Microsoft office skills and someone that enjoys improving processes. Enjoys spotting an opportunity to make improvements.
Work setting: 2 days in the office/3 days from home
Salary: £36,726 per annum
Contract: 1 year maternity FTC
TPP are recruiting a Customer Operations Senior Advisor on behalf of our client, a well-established and respected professional body.
The Role:
As a Customer Operations Senior Advisor, you will play a key part in handling complex queries and complaints, supporting operational processes, and driving improvements across customer journeys. You'll be a vital link in delivering a high level of service to both internal and external stakeholders, contributing to the achievement of team and organisational targets.
Main responsibilities:
- Manage and resolve high-risk queries across multiple channels within agreed service levels.
- Drive process improvements and deliver enhancements to customer journeys, identifying opportunities for development.
- Build and maintain effective relationships with internal teams to ensure a coordinated approach to all activities.
- Provide expert advice and guidance on specialist areas, supporting colleagues with complex queries.
- Ensure accurate data processing and uphold GDPR standards, contributing to data quality initiatives.
Essential requirements:
- Strong communication and decision-making skills, with a focus on delivering customer satisfaction.
- Experience in a call centre or similar customer-facing environment, managing complaints and working to service level agreements.
- Ability to investigate and resolve issues, demonstrating strong analytical and problem-solving abilities.
- Organised and outcome-driven, capable of meeting deadlines and managing workload independently.
- Proficient in Microsoft Office packages (Word, Excel, Outlook, SharePoint, Teams) and CRM systems.
- Experience in delivering training and support to colleagues is a plus.
If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website www.tpp.co.uk and pop your CV over to us!
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.