Senior Customer Service Representative
Initial 12 month FTC - Hybrid
Bradford
£25,000
Monday to Friday 37.5 hours a week - Hybrid 3 days home based - Wednesday/Thursday office based.
25 days holiday plus additional holiday incentive.
Private Healthcare
5% pension contribution.
The Company: As a leading commercial brand based in Bradford, operating across the UK and worldwide. Inspiring a worldwide customer base.
They are looking to enhance their talented Customer Complaints team and the Senior Customer Service Representative role offers a chance to work at the heart of this dynamic fast-paced commercial business.
You will not be the first point of contact for the first initial customer complaint - this role is stage 2 investigation.
As the Senior Customer Service Representative, you will manage and investogate complex warranty complaints with the help of the technical team to try secure a supportive outcome for their customers. You will be required to liaise daily with the technical teams and the customers, investigating and providing full support to help maximise the potential of the complaint resolution. The key duties for this post will be varied, pressured and you will have the ability to manage your time effectively with a very keen eye for detail.
The successful candidate will have previous customer service complaints experience as well as the ability to work proactively in a dynamic environment. An excellent telephone manner is crucial to the role alongside a result driven attitude. You will be IT literate and have a confident and professional and friendly approach to your work. Strong organisational skills.
This Senior Customer Service Representative position is offering an amazing opportunity for someone with the great customer service and complaints experience background to your knowledge to join a successful team in a friendly office.
My client prides themselves on the level of customer services they provide, your role enables the company to continue to provide exceptional service.
This is a great opportunity for you if you enjoy building and maintaining customer relationships. You thrive and enjoy the pressure that comes with working in a service office, as a critical part of this team you will need to bring with you your positive energy, excellent administrative & database management skills, complins resolution exposure and have the ability to manage timescales effectively and communicate well.
Working well under pressure as you know comes hand in hand with this type of position, if you thrive on working in a busy environment, looking to be part of this company's expansion and growth and be a valued member of the team and not just a number.
If you love customer service, solving problems and you have a logical approach then please apply.
I look forward to hearing from you.
Lisa
Farr Associates
Recruitment Specialist