Our client, one of the UK's leading biotech companies, are recruiting a Senior Customer Service Team Specialist to join a friendly, close knit team. This is a full-time temporary role, covering maternity, for up to 12 months and is focused on providing first class end-to-end solutions to a wide range of customer enquiries.
Key Tasks/Responsibilities for Senior Customer Service Specialist:
- Taking a lead role in the team, balancing regular customer enquiries with high level account management and dealing with issues and escalations
- Taking ownership of customer queries, mainly over email and phone, tackling a wide range of queries efficiently and effectively.
- Lots of communication and coordination with other departments in the business including logistics, sales, operations and finance as well as the other Customer Services teams dotted around the world as the company have a global presence.
- All the work is managed and logged in Salesforce, so you will be using this CRM software on a daily basis.
The ideal Senior Customer Service Specialist will be:
- The best person for this job, will be someone who enjoys a varied job, working at pace, where no two days are the same.
- We are keen to find someone who has a variety of Customer Service experience to draw on, so they can lend their knowledge to any given situation that may arise
- The ability to prioritise and multi-task effectively are key skills to success in this role.
There is a hybrid working arrangement with this role, with up to 2 days working from home and the rest in the office based a couple of miles outside of Oxford City Centre. Although they usually require full time office presence for the first week or two, for training purposes.
If you are looking for your next career move in Customer Service where you can put your excellent experience to great use in a varied and fast paced role, working in a friendly team at one of Oxford's most exciting companies, then apply today!
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency