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An excellent opportunity has arisen to work for our established client in Theale as a Customer Service Coordinator. Working hours are Monday - Friday, 8AM - 4PM, 9AM - 5PM or 10AM - 6PM. Please note, this is a 12-month fixed-term contract Purely office based As the Customer Service Coordinator, you will be responsible for: Answering telephone calls promptly in line with contractual obligations Coordinating the daily workflow for service delivery Proactively resolving customer enquiries Producing client estimates and quotations Processing purchase orders Coordinating emails Benefits: 25 days holiday bank holidays Death in service scheme Pension Perkbox - discount with different retailers Cycle to work scheme The successful Customer Service Coordinator will have the following related skills / experience: Strong customer service experience in a call centre environment Excellent verbal and written communication skills Intermediate IT skills including Excel, Word, and Outlook As we cannot advertise salary, please call Sharon Tanner on to discuss
Customer Care Coordinator - 12 Months FTC Theale, Berkshire You must have at least 2 -3 years UK based work experience to be considered for this role. Our client is the leading service provider of Managed Equipment Services (MES) for the NHS and the private health sector in the UK. They are currently looking for a Customer Care Coordinator to join their team based in Theale to cover a 12 month FTC. To be considered for this role you must have outstanding customer service experience, have excellent written and verbal communication skills and possess intermediate Excel, Word and Outlook knowledge. Responsibilities Provide outstanding customer service to improve customer satisfaction and nurture client relationships Operate with self-awareness inspiring a culture of continuous improvement Place customers at the centre of everything you do, understanding their wants and needs Maintain the critical link between clients, service providers and operations managers to achieve a best-in-class service Key Accountabilities Working as part of a team to ensure processes and procedures are followed accurately and are aligned to the Customer Care Standard Operating Procedures Coordinating the daily work flow for the management of service delivery to assigned customer contracts Answer all telephone calls promptly and appropriately, in line with contractual obligations Proactively resolving customer enquiries within first contact Diligently monitor the SLA charters for assigned customer contracts, escalating any instances of confirmed or potential failure via the agreed frameworks Setting client expectations and striving to exceed these at all times Establish and maintain external supplier relationships to assist with maintaining and exceptional level of customer service Performance manage internal and external suppliers ensuring service is delivered within contractual service level agreements Produce client facing estimates and quotations Process purchase orders Coordinate email traffic within the central shared inboxes Upload data from service intervention records into the CMMS Provide cross-functional support for other sub teams where required Desirable Qualifications NVQ 1-4 Customer Service Vocational Customer Service Certificate Essential Skills Excellent verbal communication Excellent written communication Intermediate IT skills to include Excel, Word and Outlook Self-motivated with a flexible can do attitude Adaptability to change Good inter-personal skills, must be able to work as part of a team as well as individually Essential Experience Working in a call centre environment Ability to manage multiple stakeholders simultaneously Desirable Experience Understanding and monitoring service level agreements Ability to recover customer conflict through the use of positive language An understanding of medical equipment Benefits Royal London Pension - 5% employer contribution Death in Service Scheme after probation - 4 times salary Maternity - 21 weeks full enhanced maternity pay; this is inclusive of Statutory Maternity pay. Plus, after the employee has returned from Maternity Leave for 3 months, a 10% bonus will be paid, (with a commitment to work for 6 months plus) A DBS Enhanced Disclosure is required for all applicants. If you have all the skills above and feel this is the role for you, please do not hesitate to contact us at One to One Personnel on or forward your CV to .