Inbound Customer Service AdvisorLocation: ThealeType: Full-time, PermanentSalary: £26,000 - £27,000 per annum during probation, increasing to £29,000 per annum after successful completion of probation.
About Us: We are a dynamic and customer-focused company seeking an enthusiastic Inbound Customer Service Advisor to join our team. As an integral part of our call centre, you'll handle incoming calls and emails from our valued customers. If you're passionate about providing exceptional service and enjoy problem-solving, this role is perfect for you!
Responsibilities:
- Answering inbound calls promptly and professionally.
- Assisting customers with enquiries, resolving issues, and providing accurate information.
- Responding to emails in a timely manner.
- Maintaining a positive and empathetic attitude towards customers.
- Collaborating with team members to ensure excellent service delivery.
Requirements:
- Previous experience in a call centre or customer service role.
- Excellent communication skills, both verbal and written.
- Ability to handle multiple tasks efficiently.
- Proficiency in using computer systems and software.
- Flexibility to work on-site during probation and hybrid thereafter.
- Benefits:
- Competitive salary and performance-based bonuses.
- Opportunities for career growth and development.
- Supportive and friendly work environment.
- Health and wellness benefits.
- Employee discounts and perks.
How to Apply: If you're ready to join our team and make a difference, please submit your CV and a brief cover letter outlining your relevant experience
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk