Join our client's dynamic and vibrant team as a Customer Support Agent in Margate.
With their commitment to providing exceptional customer service and managing a diverse range of products, this is an exciting opportunity to showcase your skills and make a significant impact.
Posted by Trapeze Recruitment Services Limited • £25K/yr to £26K/yr
Your day-to-day duties will be taking incoming escalated service requests from the Remote Support Engineers.
This includes the need to potentially attend client sites - for anything that cannot be resolved remotely.
You'll be providing excellent customer service using your advanced technology skills to diagnose, resolve issues and maintain a healthy technology and security standard across your customers' technology stack.
Work with the service user and their families/carers to develop a package of support/assistance as they prepare to become adults and in their early adult life that promotes and maintains independence and wellbeing; where appropriate involve other agencies and use community resources to provide equality of opportunity, full participation and inclusion in society.
Manage a caseload of disabled children or young people aged 0-25 to assess, plan, monitor and review the support/personal assistance needs of service users, working in a person-centred way.
Main duties and responsibilities
Manage a complex and diverse caseload of children, young people and their families, undertaking assessments to determine the needs and capabilities of clients and carers, and drawing up plans of support under the supervision and guidance of a designated supervisor, using agreed eligibility criteria and in accordance with statutory requirements, Directorate and Corporate Policy and National Legislation.
P4 Recruitment is seeking a dedicated Data Administrator on behalf of our charity client.
Role Overview: As a Data Administrator, you will provide comprehensive business administration services to ensure the smooth operation of the ISMT.
This role supports the Integrated Substance Misuse Team (ISMT), delivering essential psychosocial and clinical interventions, along with accredited treatment programs for ex-offenders, external referrals, and self-referrals dealing with drug or alcohol problems.