About Us
Connect2Kent provides a managed service across all sectors providing temporary, contract and interim opportunities into Kent County Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders.
About the Role
Provide front-of-house and administrative support to meet the operational demands of 0-19 (25 with Special Educational Needs and Disability) Family Hub model. Maintain a welcoming environment for staff, partners, children, young people, and families accessing Family Hubs.
What is the day-to-day of the role:
- Act as the first point of contact for staff, visitors and partners accessing Family Hub sites.
- Support the Family Hub in processing and responding to information received by e-mail, telephone, or post.
- Record attendance for registered Children and Young People participating in Family Hub services, including partner-led services.
- Access data reports from information databases such as Core+ to verify data accuracy. Capture and update data related to Family Hubs activities, including attendance records, address changes, and the registration of new families.
- Handle all information in a secure manner, in adherence with data protection and record retention protocols.
- Manage room bookings within Family Hubs, ensuring rooms are set up appropriately for each group/user.
Required Skills and Qualifications
- Excellent interpersonal skills with a confident telephone manner, and the ability to create a welcoming environment for staff, visitors, and partners.
- Proficiency in literacy, numeracy, and digital skills, including Microsoft packages.
- Ability to prioritise workload
- Ability to identify issues that could impact on service delivery, provide basic problem solving and escalate to relevant channels.
- Skilled in accurate data input while working in a busy working environment.
- Conduct weekly fire alarm tests according to instructions, logging the results to a centralised system to enable oversight by Infrastructure.
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Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.