Join our client's dynamic and vibrant team as a Customer Support Agent in Margate. With their commitment to providing exceptional customer service and managing a diverse range of products, this is an exciting opportunity to showcase your skills and make a significant impact.
Please find all the details below:
Job Title: Customer Support Agent
Location: Margate
Salary: £26,000 - £27,000
Hours: Monday - Thursday, 8am - 5:30pm with ½ hour lunch, Friday 8am - 12pm
Annual leave: 20 days + 8 Bank holidays
Your key responsibilities as a Customer Support Agent would be to:
- Answer customer enquiries through various channels in a positive, empathetic and professional manner to achieve and exceed customer expectations and maintain a high level of excellent customer service.
- Foster positive relationships with external companies such as distributors, service centres and emergency services etc.
- Record, acknowledge, resolve, escalate and follow up customer queries and complaints as required and maintain accurate and detailed records of customer interactions.
- Implement and oversee procedures and processes, making improvements to customer service.
- Manage the service centres list and work with distributors to arrange meetings.
- Work alongside Senior Management to develop, oversee and carry out any specific customer relation action plans as necessary.
- Develop and maintain product knowledge to a high level, including operation, knowledge of maintenance, fault finding, and repair procedures.
We'd love to speak to candidates with the following skills:
- Previous experience working within a Customer services role in an office
- Excellent communication
- Customer focussed with ability to adapt/respond to different customers appropriately
- Excellent computer skills
- Ability to maintain a high level of knowledge and efficiency over a wide variety of tasks and services
- Must possess a positive attitude and be a valued contributor of a continual improvement process
Next steps:
Don't miss out on this fantastic opportunity to join an incredible team dedicated to delivering excellent customer service and making a difference. Apply now and develop your career at this Global company!
Alternatively, if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a £100* voucher of your choice! Terms apply*
Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on ASAP or within 24 hours to discuss the position in further detail with Emma (Candidate Manager) or Nicola (Permanent Consultant).
We look forward to your application.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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