Do you have experience working in a Customer Support role?
Do you have strong administrative skills?
Customer Support Executive
Location: Margate, Kent
Salary: Highly competitive
Working Hours:
- Monday to Thursday: 08:00 - 17:30
- Friday: 08:00 - 12:00
About the Role
We are seeking a dedicated and personable Customer Support Agent to join our client in Margate. In this role, you will be responsible for providing exceptional customer service, handling inquiries, and resolving issues efficiently. As the first point of contact for our customers, you will play a crucial role in ensuring a positive experience and maintaining our client's reputation.
Key Responsibilities:
- Customer Assistance: Respond to customer inquiries via phone, email, and chat, providing accurate information and resolving issues promptly.
- Order Management: Process customer orders, returns, and exchanges, ensuring accuracy and efficiency.
- Problem Resolution: Investigate and resolve customer complaints, escalating issues when necessary.
- Product Knowledge: Maintain a thorough understanding of our products and services to provide informed assistance.
- Documentation: Accurately document customer interactions and transactions in the CRM system.
- Team Collaboration: Work closely with other departments to ensure seamless customer service and issue resolution.
Qualifications and Skills:
- Experience: Previous experience in a customer service or support role is preferred.
- Communication Skills: Excellent verbal and written communication skills.
- Problem-solving: Strong problem-solving abilities and a proactive approach to resolving issues.
- Organisational Skills: Strong organisational skills and attention to detail.
- Team Player: Ability to work well in a team and collaborate with others.
Benefits
- Competitive salary
- Health and wellness benefits
- Opportunities for career growth and development
- Friendly and supportive work environment
To find out more about the position, please apply and we will be in touch to discuss the role in more detail.
About Morgan Jones
Morgan Jones Limited acts as an employment agency. By applying, you accept the Terms & Conditions as well as the Privacy, Cookie, and Data Retention Policy which can be found on our website.
Due to the high volume of applicants we see, if you have not heard back from us within 72 hours, please assume that you have been unsuccessful on this occasion.
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