Working as part of the client support team on a temporary to permanent contract, you will be responsible for providing excellent customer service, supporting customers with registrations, renewals and service enquiries.
No cold calling is required; however this is an outbound call-based role.
As Technical Support Advisor, you will be responsible for managing a high volume of inbound and outbound calls, lives chats and emails to customers requiring assistance with their technical products.
Thompson & Terry Recruitment are working alongside a well-known and nationally respected UK client, who are looking to recruit a knowledgeable and customer-focused Technical Support Advisor to join their evolving and rapidly expanding Abingdon based team.
Experience: Technical Support, Troubleshooting, Help Desk, Service Desk, Ticketing, Customer Service, Customer Experience, Customer Care, Inbound Calls, Outbound Calls, Call Centre, B2C
Provide customer support, investigating and resolving issues first time wherever possible.
Answering calls in a professional and courteous manner with the aim of always delivering excellent customer service.
General
Reed Oxford are delighted to be partnering with a client specialising in providing installation and maintenance of mechanical and electrical services, who are are currently seeking an Customer Care Advisor to join their team.
Our client is seeking an experienced administrator to work independently, in a varied role that involves both routine administrative duties and customer-focused responsibilities, supporting a growing business is a small but supportive team.
This position will involve, but will not be limited to
Respond promptly to inquiries from trade and private customers via email, phone, or online, providing assistance as needed.
Responsible for processing orders from various channels, ensuring accuracy and timely fulfilment.
The Customer Service Advisor is responsible for receiving and processing customer orders to meet customer and business requirements while providing high levels of customer service.
Hours of work are Monday to Friday 9 am to 5 pm.
If you enjoy being part of a large team working towards a common goal this could be the role for you.
Provide customer support, investigating and resolving issues first time wherever possible.
Answering calls in a professional and courteous manner with the aim of always delivering excellent customer service.
General
Reed Oxford are delighted to be partnering with a client specialising in providing installation and maintenance of mechanical and electrical services, who are are currently seeking an Customer Care Advisor to join their team.
Are you a Service Advisor looking for the next great opportunity?
I am currently working alongside a hugely successful car dealership based in Oxford who are hoping to add a motivated, enthusiastic Service Advisor to their team.