The Customer Care Order Processor is responsible for receiving and processing customer orders to meet customer and business requirements while providing high levels of customer service. If you enjoy being part of a large team working towards a common goal this could be the role for you.
Hours of work are Monday to Friday 9 am to 5 pm.
Responsibilities include, but are not limited to:
- Receiving and sorting inbound customer orders ready for processing.
- Preparing and shipping outbound mail.
- Communicate with customers regarding deliveries.
- Scan and file customer paperwork.
- Create and manage order queries.
- Taking customer calls and logging them in CRM Salesforce, including customer complaints in compliance with regulatory requirements.
- Inputting and processing orders on company software.
Personal Attributes:
- Previous customer service experience.
- Good all-round computer skills.
- Excellent verbal and written communication skills.
- Attention to detail with fast, accurate data entry skills.
- Excellent organisational skills.
- Team player.
- Able to problem solve.
- Able to meet demanding deadlines and deal with pressure.
Offering £26,728 per annum and a 10% company performance bonus, this is a fantastic opportunity to develop and expand your skills working for an excellent company.
If you are experienced in Customer Service and are looking for a fast-paced role please apply now!
K2 Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.