Customer Support Advisor
This is a fantastic opportunity to join out client at an exciting time of growth. Working as part of the client support team on a temporary to permanent contract, you will be responsible for providing excellent customer service, supporting customers with registrations, renewals and service enquiries. No cold calling is required; however this is an outbound call-based role.
Customer Support Advisor Responsibilities
Your main duties will include:
- Build rapport and strong relationships with clients by providing advice and support throughout the onboarding process.
- Make around 50 outbounds calls per day to customers to explain the benefits of the service; to assist with the registration process or renewal of annual subscriptions.
- Accurately log and maintain records of customer information and activity on the database.
- Provide accurate and clear information to customers, explaining the benefits and processes, whilst obtaining the required information.
- Provide first line support for customer enquiries including IT and process issues, concerns, updates on application and status.
- Work to ensure personal targets relating to call rates are consistently met and exceeded.
Customer Support Advisor Rewards
Alongside a competitive salary, the Service Delivery Manager will receive the following benefits:
- A performance related bonus
- 25 days holiday per annum
- Regular social events
- Company credit card, laptop and mobile
- Flexible working arrangements
- Flexi Friday
- Company pension scheme and sickness/compassionate leave scheme
- Free parking on site
The Company
Our client is a forward-thinking and rapidly expanding organisation in Oxford. They have a hardworking but friendly team, with lots of personal development and progression opportunities. Current employees have commented that the atmosphere and culture is one of support with a dynamic family feel.
Customer Support Advisor Requirements
- The successful candidate will be charismatic, confident and able to pick up information quickly in order to provide high quality service to customers.
- Previous experience in a customer service environment.
- Proven track record of working to deadlines and targets.
- Excellent communication and interpersonal skills.
- Ability to adapt to the needs of a growing business.
- While not mandatory, proficiency in German would be a valuable asset for upcoming projects that would benefit from this skill set.
The Location
This is a full-time, hybrid role, based in Oxford, working 2 days in the office (Thursday and Friday). Free onsite parking is available.
Action
If you would like to find out more about this excellent opportunity, then please apply online today! We aim to respond to all applications within 48 hours.
Allen Associates is a leading recruitment company in Oxfordshire recruiting for Marketing, Finance, Human Resources and PA/Administrative roles. Allen Associates operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on current vacancies please visit www.allen-associates.co.uk and follow us on Twitter, LinkedIn and Facebook. For our latest vacancies follow our Jobs on Twitter