Customer Support Administrator
Our client is seeking an experienced administrator to work independently, in a varied role that involves both routine administrative duties and customer-focused responsibilities, supporting a growing business is a small but supportive team.
Customer Support Administrator Responsibilities
This position will involve, but will not be limited to:
- Responsible for processing orders from various channels, ensuring accuracy and timely fulfilment.
- Respond promptly to inquiries from trade and private customers via email, phone, or online, providing assistance as needed.
- Investigate and resolve delivery discrepancies or issues, coordinating with printers, shipping partners and internal teams to ensure prompt resolution.
- Utilize internal systems for order processing, customer management, and maintaining data accuracy and integrity.
- Update the company's systems with new product releases, product information, and other relevant content, ensuring accuracy and timeliness.
- Support the financial with credit control tasks.
Customer Support Administrator R ewards
This is a fantastic permanent opportunity with excellent benefits including:
- 30 days annual leave including bank holidays
- Pension scheme
- Flexible working arrangements
- Free onsite parking
The Company
A small, independent company, award-winning in it's field and currently in an exciting period of growth.
Customer Support Administrator Essentials
- The successful candidate will be an experienced administrator who has worked in a varied role with elements of email management, data management and customer support
- Strong organisational skills and attention to detail, with a focus on meticulous accuracy in all tasks.
- You will thrive on repetitive administrative tasks and the liveliness of customer orders.
- Good communication skills, both verbal and written, with the ability to interact professionally with customers and internal teams.
- Proficiency in using Microsoft Office and willing to learn various software systems and platforms for order processing and customer management.
- You will enjoy working in a team as much as working independently.
Location
This is a hybrid-working role based in Oxford with 1-2 days per week required in the office, and free onsite parking.
This is a full-time role, however part-time/flexible hours (minimum of 30 hours) will be considered.
Action
If you would like to find out more about this excellent opportunity, then please apply online today! We aim to respond to all applications within 48 hours.
Allen Associates is a leading recruitment company in Oxfordshire recruiting for Marketing, Finance, Human Resources and PA/Administrative roles. Allen Associates operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on current vacancies please visit www.allen-associates.co.uk and follow us on Twitter, LinkedIn and Facebook. For our latest vacancies follow our Jobs on Twitter