My client is seeking an experienced Housing Options and Advice Team Leader in order to encourage the team to deliver an exceptional Housing Options service and prevent homelessness where possible.
The client is looking for an experienced candidate that can successfully lead a team to success whilst monitoring the performance of all staff member regularly.
Reviewing Section 184 decision letters and ensuring workloads are met in a timely manner.
We are seeking a Complaints Resolution Team Leader to join our housing association and lead a dedicated team focused on managing complaints at stage one or stage two.
This is an exciting opportunity to make a real difference in delivering a high-quality service for our customers, ensuring that all complaints are resolved effectively, promptly, and in line with policies.
Role Purpose
As a Complaints Resolution Team Leader, you will oversee and support a team responsible for resolving complaints, ensuring targets are met and compliance is maintained.
Hours per week: Monday to Friday - 08:30 - 17:00 - 37.5 hours per week
OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000 colleagues.
We deliver innovative, award-winning services including Cleaning, Catering, Security, Technical services, Energy Management and compliance, front of house, landscaping, logistics, waste management and pest control services to the public and private sectors and our mission is to make people and places the best that they can be.