Job Reference: /ES/04-09/1294/11
Job Title: National Support Team Administrator
Location: Ipswich
Salary: Competitive
Hours per week: Monday to Friday - 08:30 - 17:00 - 37.5 hours per week
Business Overview
OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services including Cleaning, Catering, Security, Technical services, Energy Management and compliance, front of house, landscaping, logistics, waste management and pest control services to the public and private sectors and our mission is to make people and places the best that they can be.
Job Overview
We are currently recruiting for aNational Support Team Administrator to join our passionate and driven team based at our client's site in Ipswich
The Business Administrator as part of the National Support Team contract delivery team and will work with colleagues and clients to provide business and performance insight through use of data analysis, visualizations and reporting. The role will work closely with contract management, helpdesk, and leadership teams, providing data mining, analysis and performance reporting on contract delivery, supporting projects and other business or MI led initiatives.
You'll also be producing and developing visually appealing dashboards and bespoke reports, as well as critiquing existing reports and identifying potential improvements through MS Excel Spreadsheets, our Smartsheet and Power BI platforms. You will be a highly motivated, self-starter who can work autonomously and deliver against tight deadlines. You'll enjoy working with data and delight in providing relevant and accurate reporting to support operational decision-making.
Key Responsibilities:
- Produce daily, weekly, and monthly contract reports as required by Contract Management Team.
- Provide Daily Monitoring and jeopardy reports relating to the contractual KPIs.
- Liaise with the Operational, Commercial and Helpdesk teams on Jeopardy management opportunities identifying specific KPI's at risk.
- Undertake analysis of reactive call data to identify trends relating to call volumes and cost to identify opportunities for efficiencies.
- Produce monthly invoicing for specific clients to our finance team.
- Own and update Contract Teams & Smartsheet & Governance platform pages to ensure all contract information is up to date and accurate.
- Management of Contractual Scoring processes including co-ordinating any mitigation or information to ensure the contract performance is maximised.
- Maintaining client Power BI raw data to produce the relevant client reporting.
- Co-ordinating initiatives from internal and external sources including supporting implementation and tracking outputs.
- Responsibility for managing and updating the client extra works trackers.
- Raising quotes based on agreed rates with our client and sending them to the relevant centre for approval.
- Seeking updates on open tasks from the Operations Team/HD/Account Management team.
- Reporting on KPI's to account managers and National Support Manager.
- Assist with general operational recruitment tasks.
- Assist with the security vetting of employees.
- General ad-hoc administrative tasks.
About You:
- Applicants must have the right to work in the UK
- Experience in a similar role advantageous.
- Strong IT skills including MS Office 365 skills, particularly Excel.
- Experience in BI software such as Microsoft Power BI.
- Experience CAFM systems use such as Concept Evolution would be an advantage, although not essential.
- Strong analytical and administrative skills.
- Be able to interpret managers expectations into clearly defined actions.
- Experience in data analysis & reporting from multiple data sources and complex data sets.
- Proven track record of delivering performance improvement through data analysis.
- Diligent, numerate with excellent attention to detail.
- Ability to work as part of a team.
- Ability to prioritise and organise own work whilst working on a variety of tasks.
- Excellent communication and interpersonal skills.
Benefits
- Wide range of retail discounts
- Discounted gym membership
- Join our Cycle to Work scheme
- Access to "CHROMA", our internal colleague-led diversity and inclusion community – join a committee or take part in our events
- Access to internal Mental Health First Aiders
- Immediate access to "Opportunity" our internal Learning and Development platform
- Required professional membership fees paid for
- Win monthly Superstar Awards
How to apply
If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply!
Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500! (T&Cs apply)
https://b/form/f3343c912a8643b69cfdc89dc2bbba8f