Have you got experience working as a complaints team leader? Have you managed a busy team of senior staff? I'm excited to recruit for my client who are looking for an experienced member of staff to join their complaints team as a team leader. You will be tasked to oversee all officers and senior officers in the team to make sure that all complaints coming into the service are dealt with efficiently, ensuring a high level of customer satisfaction.
Main duties:
- Ensuring that all incoming complaints and Member/Mayoral enquiries are swiftly allocated to the right people in the right service areas.
- Ensuring that our Senior Complaints Officers make phone calls to the resident at the start of the process and keep them updated on the progress of their case.
- Monitoring the progress of complaint and enquiry investigations so that service standard deadlines are met.
- Ensuring that effective records are kept on the Council's complaints system.
- Preparing regular and high-quality complaints performance reports for Housing Services management teams.
If you have the desired experience and like the sound of the role, then apply today. The managers understand the importance of the role and are keen to support any successful candidate with the right training and a strong hourly rate.