STARS at Securitas provide a "two roles in one" service to our clients, their staff, visitors and customers.
We combine excellent customer service across a wide range of roles including Security Services, Facilities, Office Management/Coordination, Administration, Front of House, Concierge, and much more with a discreet and vigilant security service.
They will contribute to the design and ongoing transformation of the HR People Consultancy team and its offer to services.
The Senior People Consultant will be highly proactive with a commitment to continuous improvement and a driver for change.
This will include co-design of the packages of employment relation support to the organisation, ensuring a consistent and positive experience for all stakeholders.
-Resolution of incidents and service requests as timely as possible and within agreed SLAs and KPIs - Escalation of problems and/or capacity issues to the MySurrey Customer Engagement Team Leader - Flexing to support the MySurrey MI, Security & Problem Management team as directed by the MySurrey Customer Engagement Team Leader The Customer Value of this role is to resolve tickets.
To develop, manage and co-ordinate the critical activities of assigned applications lifecycle management and service delivery, providing day to day support for the applications and related software, implementing and transitioning to new technical solutions, adopting best practice application operation and exploiting new technologies including 3rd Party Supplier Management.
To maintain a Centre of Excellence and Best Practice in Applications Service Delivery by improving the technical performance of current applications and associated integrated technologies.
Posted by Essential Employment • £18.84/hr to £23.35/hr
General
Neighbourhood Response Officer needed in Leatherhead Paying £18.84 per hr ref 0009 3401 /1
Full time hours on a temporary basis
The main tasks include addressing a backlog of general enquiries and conducting settling-in calls for new tenants a week after their move-in to ensure they are settling well and to ask a few necessary questions.
The role is primarily home-based, with occasional in-person appointments only in emergencies.
We're looking for a confident, customer focused Neighbourhood Response Officer to be based in our Leatherhead office and carry out neighbourhood management of properties in the local region.
Assisting centrally based teams by completing customer visits, viewing and sign-up appointments, and identifying and investigating tenancy breaches and reports of anti-social behaviour.
Working collaboratively with other teams, external agencies and residents, you'll ensure that Clarion Neighbourhoods are clean and safe, identify improvements and investigate breaches of tenancy.
The People Consultant will be highly proactive People Professional with a commitment to continuous improvement, professional development and an influence for best practice.
They will confidently manage all aspect of employment relations including, but not limited to, disciplinary, grievance, capability, absence, performance, probation, whistle blowing.
They will support organisational change and restructures with ease, enabling the organisation to implement change successfully.