Role Purpose:
The People Consultant will be highly proactive People Professional with a commitment to continuous improvement, professional development and an influence for best practice. They will confidently manage all aspect of employment relations including, but not limited to, disciplinary, grievance, capability, absence, performance, probation, whistle blowing. They will support organisational change and restructures with ease, enabling the organisation to implement change successfully
Applying coaching techniques and questioning with managers, colleagues, and stakeholders is integral to the expected standard of practice. They may also mentor junior colleagues to support their development. They will manage complex case work with stakeholders spanning the full range of People and Change matters across all areas of the organisation. They will ensure employment relation support to the organisation, is consistent and a positive experience for all stakeholders. Ability to identify and navigate risks quickly with clear direction with an outcome focused approach. Leading project work streams for service improvement will require working closely and in collaboration with peers across People and Change as well as colleagues across the organisation.
The People Consultant will demonstrate resilience in the face of setbacks, uncertainty or ambiguity to seek a resolution. They will act as a critical friend, provide skilled coaching techniques, influence with confidence and maintain momentum on all areas of work.
Work Context
The People Consultancy team is part of Business Partnering and Employment Practice within the People and Change Service. The team is managed by the People Consultant Lead. The team supports the council in achieving its ambitions for the benefit of Surrey residents. It drives transformation and organisation-wide cultural change and works in a culture that: - is enabling and facilitating; - makes decisions based on evidence;- looks ahead through scenario planning and future proofing;- is confident and risk aware;- provides constructive challenge based on their understanding of service need and drivers;- and is outward looking and driven to achieve. Our cultural outcomes describe how it should feel to work at SCC.
Representative Accountabilities
Analysis, Reporting & Documentation
- Assess or conduct analysis, presenting results and putting forward recommendations on managing more complex situations to support decision making.
- Analyse and make recommendations for improvement or development of existing systems, processes or policy.
Service Delivery
- Maintain, develop and review systems, processes, procedures and working methods to maximise service quality, efficiency and compliance.
- Provide specialist/professional advice and recommendations within specific parameters to support informed decision making.
Planning & Organising
- Plan workloads and secure resources to enable the team/s to achieve a quality service.
- Lead projects and reviews within a defined area of work as directed by their manager to support and enhance service delivery.
Finance/Resource Management
- May assist with budget/resource management in accordance with the organisation's policies and procedures.
- May have delegated responsibility for a budget(s).
People Management
- May manage a team operating in a well-defined specialist area or oversee the delivery of a range of support services to a service or function.
- Monitor and support the performance management and development of team members to ensure that individual contributions are maximised. And/Or* Operate as an individual responsible for the delivery of a high level/complex service.
Duties for all Values: To uphold the values and behaviours of the organisation.
Equality & Diversity: To work inclusively, with a diverse range of stakeholders and promote equality of opportunity.
Health, Safety & Welfare: To be responsible for ensuring health & safety policies, procedures and legislation are implemented, communicated and managed including making sure that health and safety responsibilities are fully understood and carried out by employees within their service area. To have regard to and comply with safeguarding policy and procedure as appropriate.
Personal Characteristics
- Professional qualification, or able to evidence knowledge and understanding of appropriate business disciplines.
- Comprehensive knowledge of computerised business systems in terms of functionality and capability (some roles).
- Knowledge of principles, practices, policies and procedures relating to business planning and financial and organisational management.
- Proven written and oral communication and interpersonal skills with good negotiation and influencing skills and the ability to work collaboratively with internal and external partners/professionals.
- Ability to understand, meet and exceed customer expectations.
- Ability to work on own initiative, with solution focused problem-solving skills.
- Ability to manage a range of projects through to completion.
- Previous practical or professional experience and understanding of a specialist area or supporting service teams and/or providing support to the public.
- Previous management experience including staff supervision, development and organisational skills (where appropriate).
Connect2Surreyis a trading style of Surrey & Kent Commercial Services LLP - A joint venture between Surrey County Council & Commercial Services Kent Ltd. Connect2Surrey is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.