Role Purpose:
The Senior People Consultant will be highly proactive with a commitment to continuous improvement and a driver for change. They will contribute to the design and ongoing transformation of the HR People Consultancy team and its offer to services. This will include co-design of the packages of employment relation support to the organisation, ensuring a consistent and positive experience for all stakeholders. They will confidently manage the most complex case work with senior stakeholders spanning the full range of People and Change matters across all areas of the organisation. Bringing change to life, they will have current awareness of changes in the People Profession, identify opportunities for improvement, and lead projects to drive transformation. They will lead strategic projects that require collaboration across People and Change colleagues and extended leadership to embed improvement. A key responsibility will be coaching and mentoring team colleagues. They will have operational oversight of the team. They will direct and allocate work amongst the team, and ensure that case work is resolved in a timely manner with an outcomes focused approach and in line with legislation, policy, and best practice. Senior People Consultants will work collaboratively with People Business Partners where appropriate to link operational and strategic people matters with impact. The Senior People Consultant will demonstrate resilience in the face of setbacks, uncertainty or ambiguity in order to seek a resolution. They will act as a critical friend, provide skilled coaching techniques, influence with confidence and maintain momentum on all areas of work.
Work Context:
The People Consultancy team is part of Business Partnering and Employment Practice within the People and Change Service. The team is managed by the People Consultant Lead. The team supports the council in achieving its ambitions for the benefit of Surrey residents. It drives transformation and organisation-wide cultural change and works in a culture that: - is enabling and facilitating; - makes decisions based on evidence; - looks ahead through scenario planning and future proofing; - is confident and risk aware; - provides constructive challenge based on their understanding of service need and drivers; - and is outward looking and driven to achieve. Our cultural outcomes describe how it should feel to work at SCC. They sit alongside the values which show what we care about.? Our People Strategy enables us to deliver our Organisation Strategy by empowering our people to reach their full potential. The Delivery Plan sets out how we will achieve our cultural outcomes by developing our workforce. - Inclusive and compassionate - Collaborative and trusting - Ambitious and outcomes focused - Inventive and dynamic The People Consultancy teams primary function is to provide employment relations advice and guidance to the organisation that is compliant with policy, legislation, best practice and meets the organisation's needs.
Line management responsibility:
No direct line management. Responsible for mentoring and coaching the team members.
Personal Characteristics:
- Professional qualification, or able to evidence knowledge and understanding of appropriate business disciplines.
- Comprehensive knowledge of computerised business systems in terms of functionality and capability (some roles).
- Knowledge of principles, practices, policies and procedures relating to business planning and financial and organisational management.
- Proven written and oral communication and interpersonal skills with good negotiation and influencing skills and the ability to work collaboratively with internal and external partners/professionals.
- Ability to understand, meet and exceed customer expectations.
- Proven problem-solving skills, and the ability to exercise high levels of initiative to devise and implement workable solutions.
- Proven ability to manage a range of projects through to completion.
- Significant practical or professional experience and understanding of business, supporting service teams and/or providing support to the public.
- Previous management experience including staff supervision, development and organisational skills.
Details of the specific qualifications:
- CIPD Level 5 qualification or demonstrable equivalent experience. * Highly credible and able to work collaboratively with senior leaders across the organisation. * Equipped with a "can do" attitude to problem solving in an innovative way with a solution focused approach. * Ability to provide effective coaching and mentoring to colleagues. * Willing and able to undertake reasonable travel around and beyond the county. * Be an active driver for change and transformation.
Role Summary:
Roles at this level lead and manage the work of larger teams, or a grouping of two or more teams with a common theme. Alternatively they may be professional roles undertaking research and providing complex advice and/or managing specialist projects. They will plan and ensure progress within established procedures and policy, and respond effectively to changing priorities and different situations. They will work closely with customers, staff, partners, third parties, agencies and/or contractors and have a primary role ensuring their services achieve the agreed service standards in a cost effective way and improving quality standards. Forward planning could be for months ahead and the role will contribute to longer term development. Work requires the consideration of future implications beyond the immediate problems and may involve the creation of new approaches and procedures to solve the problem.
Connect2Surrey, part of Surrey County Council & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.