Due to company growth and expansion, our client is looking for a Resource Scheduling Analyst who will be responsible for creating, maintaining, and optimizing staff schedules using workforce management tools (Specifically - Verint, and or NICE/Genesys or relevant WFM tool).
This role will also ensure that schedules align with forecasts and real-time operational needs.
You'll be
Optimising WFM scheduling to achieve organisational performance objectives, developing tools/techniques/UDA/technology ensuring full use of system is exploited and contractual SLA are met and benefited from the solution.
Head Resourcing are pleased to be working with a leading construction and maintenance company based in Glasgow as they look to hire a Senior Technical Support Officer to join them.
We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services.
We are looking for an enthusiastic IT Asset Analyst to manage the full end to end order process and activities associated with centralising end user computing device administration.
This is a great opportunity for someone wanting to further develop their skills and work for a company who can offer training and development opportunities.
You will have excellent customer service skills and a keen interest in IT with ambition to grow and a willingness to learn.