The Product Support Investigator is responsible for logging, assessing the reportability of end-user complaints, and conducting investigations in accordance with site procedures and regulations.
We have an excellent opportunity for an experienced European VD Product Support Junior Manager to join our client, a large global brand based in Chertsey.
Main scope of the role is to coordinate the communications, the tasks and actions, and act as information point for the 16 technical support teams of European Subsidiaries, for applying quality improvements in market across all product support channels, for all VD group portfolio that ranges from conventional TVs, The Frame, Outdoors TVs, Projectors, Monitors, Soundbars and other embedded new products.
As a Product Complaint and Servicing Coordinator, you will be responsible for coordinating product complaint investigations and arranging servicing of drug and alcohol testing devices, with a view to cross-training in other areas (e.g.
Reporting directly to the Customer Service Supervisor the Customer Service Specialist is responsible for supporting the commercial team with product quotes and manufacture lead times, coordinating, and processing all incoming orders, and supporting with all external logistical requirements.
Our client, a world leader in their field, are seeking a customer service assistant to join their team on a fixed term basis until July 2025, however there is a strong possibility that this may be made a permanent position within this time.
The role is offered predominantly on a remote basis, with the requirement to come into the office approx 2/3 times per month, and the understanding that you are required to come in as the business needs for meetings, events and such like.
The Global Technical Support team is a diverse, fast-growing, and creative group of problem-solvers, providing 24/7 technical support to customers worldwide.