Customer Service Specialist
Contract
Hybrid
Free parking
Up to £29,000 DEO
Elevation Recruitment group are working on an exciting opportunity, based in North Sheffield. The company are looking for Customer Service Specialist to join their team and provide exceptional support to customers. The ideal candidate will possess excellent communication and organisational skills, be detail-oriented, and have a passion for customer service.
Responsibilities of the Customer Service Specialist:
- Provide first-class customer support via phone and email
- Prepare and manage export-related documents
- Consult with customers and logistics partners to plan and arrange deliveries
- Respond to customer inquiries and feedback in a timely and professional manner
- Assist customers with product information, pricing ordering, and troubleshooting
- Work closely with other internal teams to oversee the dispatch process
- Generate commercial documents for export purposes
- Thoroughly investigate customer concerns like mis-picks, damages, and delivery issues
- First point of contact for all third party vendors
Requirements of the Customer Service Specialist:
- Excellent customer service skills/experience, preferably in a fast-paced environment
- Knowledge of export processes
- Exceptional communication skills, both written and verbal
- Strong problem-solving and organisational skills
- Ability to multitask and prioritise workload
- Proficiency in Microsoft Office
If you are passionate about customer service and are looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity.