CUSTOMER SUPPORT SPECIALIST - TEMP TO PERM
MONDAY - FRIDAY 37.5 HOURS
£11.44 PER HOUR
S18 - SHEFFIELD
STARTING ASAP
We are currently supporting our client who is seeking a Temporary to Permanent Customer support specialist to join their existing team.
As a Customer support specialist, you will play a crucial role in ensuring the efficient handling and resolving of incoming calls.
Duties include but not limited to:
- Handling incoming calls managing and responding to calls from various clients with a professional and personalized approach.
- Capture and log detailed caller information, including contact details and call purpose, for accurate follow-up
- Book and manage client appointments, ensuring availability and proper documentation.
- Accurately input information from calls and appointments into relevant systems
- Perform tasks such as document management, filing, and record updates to ensure smooth office operations.
- Engage with clients via live chat, providing prompt and clear responses, addressing queries, and escalating issues as needed.
Experience:
- Good interpersonal and communication skills
- Excellent telephone manner
- Excellent customer service skills
- Ability to deliver tasks to tight deadlines
- Ability to complete admin tasks accurately and follow instructions
- Confidence and ability to establish effective working relationships both internally and externally
- Ability to multi-task in a fast-paced high-volume environment
- Ability to work in a pressurised environment