Job title: Administrator
Location: Abingdon
Job type: Contract- 12 months
Pay rate: £25,600
Working mode: Onsite
Section 1: Purpose of the Job
As a Product Complaint and Servicing Coordinator, you will be responsible for coordinating product complaint investigations and arranging servicing of drug and alcohol testing devices, with a view to cross-training in other areas (e.g. Technical Services) as required. Based in the Abingdon office, you will work in a team of Technical Services Specialists and report into the Technical Services Supervisor.
Responsibilities:
- Arranging servicing of products supplied by client to its customers, including collection and return of items to customers
- Providing customer support for the SCRAM CAM device, issuing weekly summary reports and tamper-alert reports for the customer
- Additional duties include: assisting customers with queries associated with our laboratory testing services, answering general incoming calls and assisting with Front of House (reception) cover during periods of absence
Basic Qualifications | Education:
- Educated to National standards
- Background / experience in scientific environment desirable
- Excellent written and oral communication skills
- Strong problem solving skills
- Ability to prioritise workload to meet deadlines
- Ability to build strong working relationships
- Good Microsoft Office skills including Word, Excel, Power Point & Outlook
- A self-motivated, organized, positive individual with a flexible approach to work
Randstad Business Support is acting as an Employment Business in relation to this vacancy.