Product Support Advisor - Southampton Outskirts - £26,000
Temp to Permanent £12.50 per hour 14 weeks temp then the role will go permanent. Possibility of Hybrid two days a week WFH after probation.
As a Product Support Advisor, your role will involve offering support to customers on technical GPS Products
Duties for the Product Support Advisor:
- Respond to customer calls and emails in a timely manner within the required performance targets of the department.
- Investigate customer's problems with marine based products, providing quality, accurate and factual replies; escalating customer queries as required.
- Consistently maximise work output
- Continually improve knowledge of the technologies developed by The Company
- Identify growing problems and bring these to the attention of a Team Manager
- Promoting clear communications between The Company and its customers.
- Propose knowledge support articles for all members of the team to use.
Candidate Competencies:
- Experience of working in a customer focussed environment, preferably on inbound calls, or in a technical support function.
- Excellent level of spoken and written English
- A good telephone manner with the ability to adapt your response to the technical level of the customer
- Qualified to GCSE level or equivalent.
- An interest in gadgets and technology or marine are a definite advantage.
The Product Support Advisor role may also suit candidates searching for: Technology, Technical Support, IT Support, Helpdesk, Customer Service
The role for the Product Support Advisor is a full time position, Monday-Friday 8:30am-5:30pm. The salary for the role is £26,000 with scope for increase over time.