Customer Excellence Partner Recruitment Partner: Jim TrusslerThis is an exciting new role to Boots Opticians, which is based in our Nottingham Support Office, and will report into the Customer Operations Manager.The Customer Excellence Partner must have a great passion for customer excellence, and strive to enhance our customer journeys and overall experience.About the role Responsible for tracking, monitoring, and analysing all customer feedback, to identify opportunities to enhance our customer journey and experience Managing relationships with customer feedback-centric partners/suppliers, working collaboratively to ensure we are maximising visibility, and understand all customer feedback Liaising and collaborating with key internal and external stakeholders, ensuring we are sharing customer insights with relevant areas and influencing continuous improvement Continuous collation of all customer insight and metrics, and the production of visual presentations to be shared with key stakeholders at MD level and above Be the voice of the customer advocate across the business, striving for customer excellence Proactive and positive approach to change and collaboration, supporting the wider customer operations team as and when required Potential to grow remit and manage a customer focused team in the future.
Leading by example and advocating our business beliefs, values, and vision What you'll need to have A true passion for the customer experience and finding ways to enhance customer journeys Collate and act upon feedback, and be the lead on "the voice of the customer" Experience in large scale transformation projects An influential communicator who enjoys building presentations, and presenting their work to large scale audiences Experience in complaints management up to and including executive level A keen eye for detail who can analyse data and solve problemsIt would be great if you also have Experience of working within contact centre(s) and or retail environmentOur benefits Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards.
Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.Why Boots OpticiansAt Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential.
Recruitment Partner: Noaman HussainContract: PermLocation: NottinghamThe Software Renewal Manager will oversee the renewal process of software license contracts across IT.
The role requires an understanding of software agreements, financial awareness, negotiation skills and excellent communication and stakeholder management.
Supported by offshore administrative resource, you will manage a master database of software agreements that will be used to optimize spend through greater insight and coordination.
Assistant Buying ManagerPermanent & Fixed Term Opportunities availableRecruitment Partner - Anastasia Walker About the role
We have exciting opportunities across a variety of Categories within our Support Office teams based in Nottingham.Our Assistant Buying Managers work at pace, building excellent relationships.
Here at Boots, we're always on the lookout for great talent!
We combine the capability of an external creative and production team, with the speed, flexibility, and in-depth brand knowledge of an in-house set-up, underpinned by years of experience dedicated to Boots and No7 Beauty Company.
The B-Hive is an in-house creative agency bringing to life the creative needs of some of the most recognizable brands in the beauty industry including No7, Soap & Glory, Liz Earle and Boots own brand.
Your role is to identify and develop strategic relationships with regional/key employer partners/organisations, and establish, and grow a pipeline of sustainable employment opportunities within the region.
You will also directly support and manage a team of Regional Account Managers' to deliver the Employer Engagement Strategy within a defined region.
You will focus on growing employment sectors to identify new opportunities, and ensure we understand, and can adapt to changing market demands.
Are you looking for a role where you can be really hands-on, create meaningful relationships with stakeholders and play a crucial role in servicing key clients?
Are you an experienced Project Manager looking for your next challenge in a high-growth, innovative company?
We're seeking an experienced Field Sales Manager to join our Trade division.
We are dedicated to providing exceptional service to our trade customers, which include high street blind and curtain retailers, wholesalers, and e-commerce businesses.
Arena, Eclipse, and Stevens are part of the Hunter Douglas UK Trade Division, and leading brands in the window coverings industry, offering a diverse range of high-quality products.