Supported Lodgings is the provision of accommodation and support to care experienced young people between the ages of 16 and 21, within a home environment (either with an individual or family).
Supported Lodgings hosts provide the support and guidance the young person needs to develop the skills for their move on to independent living.
Due to the expansion of the Supported Lodgings service across Nottingham, an exciting opportunity has arisen to join our growing team.
Leading by example and advocating our business beliefs, values, and vision What you'll need to have A true passion for the customer experience and finding ways to enhance customer journeys Collate and act upon feedback, and be the lead on "the voice of the customer" Experience in large scale transformation projects An influential communicator who enjoys building presentations, and presenting their work to large scale audiences Experience in complaints management up to and including executive level A keen eye for detail who can analyse data and solve problemsIt would be great if you also have Experience of working within contact centre(s) and or retail environmentOur benefits Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards.
Customer Excellence PartnerVacancy closing date: 3rd July 2024 Recruitment Partner: Emily Smith-Kenny This is an exciting new role to Boots Opticians, which is based in our Nottingham Support Office, and will report into the Customer Operations Manager.The Customer Excellence Partner must have a great passion for customer excellence, and strive to enhance our customer journeys and overall experience.About the role Responsible for tracking, monitoring, and analysing all customer feedback, to identify opportunities to enhance our customer journey and experience Managing relationships with customer feedback-centric partners/suppliers, working collaboratively to ensure we are maximising visibility, and understand all customer feedback Liaising and collaborating with key internal and external stakeholders, ensuring we are sharing customer insights with relevant areas and influencing continuous improvement Continuous collation of all customer insight and metrics, and the production of visual presentations to be shared with key stakeholders at MD level and above Be the voice of the customer advocate across the business, striving for customer excellence Proactive and positive approach to change and collaboration, supporting the wider customer operations team as and when required Potential to grow remit and manage a customer focused team in the future.
Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.Why Boots OpticiansAt Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential.
A specialist ecology, land management and arboricultural consultancy based in the East Midlands, working in tandem with wildlife trusts across the East of the country.
Over the last 30 years, they have gift-aided over £1m which has been used to fund habitat conservation work across nature reserves and other wildlife conservation activities and campaigns.
They are a wholly owned subsidiary of a wildlife trust, all profits are gift aided to the trust to support nature conservation.
Joining the Go to Market team , it presents an exciting opportunity to join and to drive the development of a critical capability at the heart of the new Business operating model.
Negotiating the best commercial terms in the market on all aspects of property management and rental transactions Financially appraising and evaluating property transactions, preparing and presenting approval papers.
You'll also have the opportunity to get involved in lettings and delivering new income opportunities.
Assisting in the preparation of the annual property budget and monitoring progress on delivery to it.What you'll need to have