Contract: Fixed Term/Secondment - Up to end of December 24
Closing date: Monday 1st July 2024
Recruitment Partner: Shannon Linton
Who we are
No7 Beauty Company is made up of five iconic brands - No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP. We believe in creating the best in beauty for everyone - we're innovators with a passion for challenging perceptions with ground-breaking products, proven results and positive impact. We have built a reputation on scientific innovation, whilst being environmentally sustainable and socially responsible. We are an equal opportunity employer, empowering our team members to be their authentic selves as we share a culture where diversity, equity and inclusion are at the centre of everything we do.
About the role
The No7 Beauty Company Research & Innovation Team conducts consumer research studies to test new ideas, technologies, products, and services. Working as a Consumer Research Co-ordinator you will be an integral part of the Research team enabling the consumer research on our innovative beauty products in the development pipeline.
Our consumer panels in the UK and the USA mean we work with over 50,000 consumers. Your role will be to assist with the management of our consumer panels, recruit the volunteers to participate in our studies as well as co-ordinating the project set-up. In this role you will work with the wider R&D team, Insights and Marketing, Product Design, PR and advertising claims.
The Consumer Research Co-ordinator will report to the R&D Consumer Panels Manager.
- Key point of contact for all UK & USA consumer panel queries, managing volunteer communications including the email inbox, phone, and text messages
- Manage volunteer accounts in both US and USA
- Assists with the recruitment of volunteers in UK and USA for product trials, on-site controlled studies and consumer empathy work
- Assists with the on-site study recruitment, allocation and scheduling
- Assists with the running of recruitment campaigns to build the panel in required areas
- Assist in conducting consumer empathy work including interviewing consumers
- Creates surveys to discover new insights on our consumers
- Ensures and creates a good volunteer experience for those on the panel
What you'll need to have
- Experience of using survey platforms such as SurveyMonkey or Qualtrics
- A degree in study research methods such as psychology, anthropology or any relevant social sciences.
- Hands on experience working with both quantitative and qualitative data with experience survey design and writing questions.
Our benefits
- Retirement Savings Plan
- Enhanced maternity/paternity/adoption leave pay
- Discretionary annual bonus
- Generous discount on our own brands and partner businesses
- Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and much more.
We have a great range of benefits in addition to the above that offer flexibility to suit you - go to working-here to find out more. Please note, any salary estimates given on third-party sites are not provided or endorsed by No7 Beauty Company and may not be accurate.
What's next
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.
We are a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.