This is an entry level position that focuses on providing technical support to customers using their helpdesk ticketing tool and resolving or escalating issues where needed.
We're looking for a Junior Helpdesk Analyst local to Chorley with a keen aptitude for troubleshooting and customer service to join our Client's Lancashire based technology team.
This is offered on a hybrid basis, 2 days Chorley office, 3 days home
Posted by IT Talent Solutions Ltd • £40K/yr to £42K/yr
As part of our team, you'll work on a variety of tasks, from user support to designing and implementing high-level infrastructure.
We are a managed service provider, offering a dynamic environment where skilled professionals excel in delivering diverse projects and providing top-notch end-user support.
We prioritise building strong client relationships and continuously adapt to their evolving needs.
Update systems and tools with accurate information to allow solutions to be built right first time and to allow other areas of the business the ability to support our customers.
Input into the production of a weekly and monthly Service Delivery WIP Reporting: progress against monthly delivery targets, delivery schedule of all orders in progress, problem orders, etc.
Using a blend of technical awareness, strong communication skills, and the ability to work collaboratively in a team environment, you'll bridge the gap between technical aspects and customer requirements to automate IT and other business processes using our ITSM platform Hornbill.
Age UK's Digital & Technology team is recruiting for a Junior ITSM (Hornbill) Administrator.
This is an exciting role where you can make a real impact.
Posted by WILLIAM GLYN RECRUITMENT • £28K/yr to £33K/yr
This role is a key position within the organisation, assisting clients with IT support and troubleshooting whilst also involving projects, solutions and implementations also.
We're seeking a dedicated 2nd Line Support Engineer to join a dynamic IT team and provide exceptional support to our clients and internal teams.
Are you a tech-savvy problem solver with a passion for customer service?